Shipping policy
Last updated: 28th December 2023
This Shipping Policy outlines the terms and conditions related to the shipping of products purchased on our website. By making a purchase, you agree to the terms outlined in this policy.
1. Order Processing
1.1 Processing Time
Orders are typically processed within 1-3 business days from the date of purchase. Please note that processing times may vary during peak seasons or promotions.
2. Shipping Methods
2.1 Shipping Providers
We use reputable shipping carriers to ensure the reliable and timely delivery of your orders. Our primary shipping provider is DHL.
3. Shipping Costs
3.1 Cost Calculation
Shipping costs are calculated based on the weight of your order, shipping destination, and the selected shipping method. The total shipping cost will be displayed during the checkout process.
3.2 Free Shipping
We may offer free shipping promotions on eligible orders. Check our website or subscribe to our newsletter to stay informed about any ongoing promotions.
4. Shipping Times
4.1 Estimated Delivery Times
The estimated delivery times vary based on your location and the selected shipping method. Standard delivery times range from 2-5 business days, while expedited options may be available for quicker delivery.
4.2 Delays
While we strive to meet estimated delivery times, external factors such as customs processing, holidays, or unforeseen circumstances may cause delays. We appreciate your understanding in such situations.
5. Order Tracking
5.1 Tracking Information
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and location of your package.
6. Customs and Import Taxes
6.1 International Orders
For international orders, additional customs fees, taxes, and duties may apply. These charges are the responsibility of the customer. Please check with your local customs office for more information.
7. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.
8. Contact Us
If you have any questions, concerns, or inquiries regarding our Shipping Policy, please contact us at info@modable.eu.