Refund policy

Last updated: 28th December 2023

Welcome to MODABLE!

We appreciate your business and want to ensure your satisfaction with our products. This Refund Policy outlines the terms and conditions under which refunds may be provided for purchases made on our website.

1. Returns and Refunds

1.1 Eligibility for Refund

We offer refunds on eligible products within 14 days of the purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received. You’ll also need the receipt or proof of purchase.

1.2 Non-Refundable Items

Certain items are non-refundable. Additionally, personalized or customized items may not be eligible for a refund. Unfortunately, we cannot accept returns on sale items.

2. How to Request a Refund

2.1 Contacting Customer Support

To initiate a refund, please contact our customer support team using the contact details provided below. Provide your order number, a description of the issue, and any supporting documentation or images.

2.2 Approval Process

Refund requests will be reviewed on a case-by-case basis. We reserve the right to approve or deny refund requests based on the circumstances.

3. Refund Process

3.1 Refund Method

Approved refunds will be processed using the original payment method used for the purchase.

3.2 Processing Time

Refunds may take 10 business days to be processed. The time frame may vary depending on your payment provider. If more than 15 business days have passed since we’ve approved your return, please contact us using the contact details provided below.

4. Shipping Costs

4.1 Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

4.2 Original Shipping

Original shipping costs are non-refundable unless the return is due to a mistake on our part or a defective product.

5. Damaged or Defective Items

5.1 Reporting Damages

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

5.2 Replacement or Refund

We will provide a replacement for damaged or defective items or offer a refund at our discretion.

6. Changes to this Refund Policy

We reserve the right to modify this refund policy at any time. Updates will be effective upon posting the revised policy on our website.

7. Contact Us

If you have any questions, concerns, or requests regarding our Refund Policy, please contact us at info@modable.eu.